Roles of a CCTV Supervisor: Responsibilities and Duties

Safety and security have become paramount concerns for individuals, organizations, and communities nowadays where Close close-circuit television (CCTV) system is playing a vital role in providing efficient security.

The CCTV supervisor is considered the heart of this security system as this dedicated professional operates all the cameras, maintains the CCTV surveillance, and is responsible for overseeing the operations.

If you want to know the job of a CCTV supervisor precisely, this article is just for you. Because we have discussed all the vital roles of a CCTV supervisor including the duty and responsibility, they undertake to ensure the safety and security of various environments.

What are The Responsibilities and Duties of A CCTV Supervisor?

The CCTV supervisor basically observes the CCTV surveillance and detects if any crime or occurrence happens inside the CCTV coverage. But it does not end here; A CCTV supervisor has many other duties and responsibilities. Let’s explore them below.

Official Duties of A CCTV Supervisor

Here are the duties of CCTV supervisors that they need to perform daily as an employees of an organization. Or you can say these are the main tasks of a CCTV supervisor.

Monitoring and Surveillance

One of the primary duties of a CCTV supervisor is to monitor the live feed from multiple cameras, strategically positioned in different areas. They have to keep a close eye on the surveillance screens, and attentively observe for any suspicious activities, security breaches, or potential threats.

Emergency Response

During emergencies or critical incidents like security breaches or potential threats, a CCTV supervisor should inform the on-site response team from the command center to take necessary steps. If CCTV supervisors detect any suspicious activity and any crime, they may also collaborate with law enforcement agencies, sharing relevant footage or assisting in further investigations.

Documentation and Reporting

Another essential role of a CCTV supervisor is maintaining accurate records captured by CCTV cameras. They have to archive older recorded footage, document incidents, and generate reports as required on a daily basis. The documentation made by the CCTV supervisor can be valuable evidence for future investigation.

Maintenance and Troubleshooting

The CCTV supervisor must ensure the optimal functioning of the security system through system maintenance including camera checks, software updates, and equipment calibration. If any issue is found with the system, they should immediately seek technical support to resolve any issues promptly.

Supervising the Team

Apart from real-time monitoring, supervising the team of CCTV operators is another duty of a CCTV supervisor. They should provide guidance, support, and training to the CCTV operators. CCTV supervisors also create schedules, assign operators to specific shifts, and coordinate their activities to maintain 24/7 surveillance. 

Responsibilities of a CCTV Supervisor

Apart from regular or official duties, a CCTV supervisor has many other responsibilities. Although the responsibilities may vary to different organizations, here are the most common responsibilities of a CCTV supervisor:

• Have to deal with formal complaints by the stakeholders or the organization.
• Should ensure the control room is clean, well-maintained, safe, and fully operational.
• Need to plan and prioritize multiple tasks on a daily basis.
• May have to undertake other duties that fall within the responsibility of the CCTV supervisor and are provided by the Community Safety, CCTV Manager, or the Head of Safe Communities.
• Have to ensure that all the records including, the attendance sheet of employees, assets register, incident logs, visitors book, maintenance book, and other records related to the CCTV Control Centre are preserved safely.
• Should provide the CCTV Manager with clear and concise weekly or monthly operational reports.
• Must behave well with the team members and other stakeholders.
• Should take care of the CCTV equipment and hardware carefully and also use the software as instructed by the manufacturer.
• Have to deal with the demands and expectations of the police at short notice.
• Should stay up to date with the latest developments in surveillance systems, and gather knowledge and skills on data privacy regulations and software applications.

FAQs – Frequently Asked Questions and Answers

What is the role of a CCTV supervisor?

A CCTV Supervisor observes designated places through CCTV systems from a specific room. If any indications of problems are found through the system, the CCTV supervisor alerts various agencies to ensure safety and security.

What Skills Are Required To Be A CCTV Supervisor?

A CCTV supervisor should have the following skills:

• Well-versed in private security operations.
• Have basic knowledge of technical aptitude and surveillance systems.
• Should be good at communication skills.
• Can focus attentively and observe things in detail.
• Have the ability to multitask and make quick decisions.

Conclusion

The role of a CCTV supervisor is very important to ensure the safety and security of individuals, property, and the community. All the common responsibilities and duties are mentioned above in this article. By performing these duties diligently, CCTV supervisors play an essential role in crime prevention, asset protection, and maintaining public order. We hope, now you have no confusion about the job of a CCTV supervisor after reading this article. If you still have any further questions, feel free to ask in the comment section below. Thanks for reading.